Oksana Nuzhnenko
Business-Oriented Product Owner & Solution Manager
Business-oriented Product Owner with extensive experience in the aviation, rail, and hotel industries. Combines a strong background in client support, stakeholder communication, and training delivery with a proven ability to gather and translate client needs into clear product requirements, aligning software solutions with strategic business goals.
Expertise & Skills
Product & Requirements
Process & Methodologies
Domain & Tech Integration
Work Experience
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Product Owner
Brightgrove
Brightgrove.com is an IT service company helping global businesses evolve.
Project 1: OLR (New York Real Estate Source)
olr.com- Created and maintained the product backlog, defining user stories and acceptance criteria aligned with business objectives (Jira, Confluence).
- Set task priorities and effectively managed development portfolios.
- Led and participated in Agile Scrum ceremonies: sprint planning, daily meetings, reviews, and retrospectives.
- Collaborated with cross-functional teams including UX/UI and engineering (Figma, Miro).
- Oversaw all product development stages: design, implementation, testing, and deployment.
Project 2: HRS (Corporate Travel Solution for Siemens)
hrs.com- Led end-to-end product development from scratch for the Siemens Chrome extension plugin, leading design, implementation, and launch.
- Responsible for defining and communicating a clear product vision and roadmap.
- Regularly communicated with Siemens stakeholders to gather feedback and align objectives.
- Adjusted backlog priorities dynamically to handle shifting scope.
- Conducted User Acceptance Testing (UAT) to validate deliverables against criteria.
- Acted as a core problem solver, removing impediments for the engineering and support teams.
Solution Manager (Rail Webservices)
Amadeus IT Group
Amadeus.com is a leading global player in the travel tech domain (16k+ employees).
Key Responsibilities:
- Led the successful implementation of several integration projects with global Amadeus Rail Webservices for partner/client systems.
- Served as the primary liaison and entry point for Account Managers, Customer Solution Groups, and different Scrum teams.
- Managed status of all functional/operational deliverables, tracking customer commitments and schedules.
- Created and kept updated dashboards per customer to provide clear timelines, risks, and issues (Kanban boards).
- Delivered executive summaries covering critical project risks that needed senior management attention.
- Supported technical pre-sales and analysis of service requirements during complex client acquisition activities.
Integration Consultant Specialist (Hotel & Rail Web Services)
Amadeus IT Group
- Led the integration of regional Amadeus Web Services into regional client structures.
- Supported technical pre-sales, offering consulting on integrations & solution architecture.
- Analyzed and diagnosed client functional and operational issues, serving as the prime point of escalation (CRs, PTRs).
- Contributed to the invoicing and financial processes of custom development & implementation projects.
- Documented business processes and reported on key client delivery data to stakeholders.
Customer Support & Training Specialist
Amadeus IT Group
Training Program Leadership
- Managed trainers staff, organized and scheduled training centers across Ukraine & Moldova.
- Led financial planning, reporting, and statistics for various educational projects.
- Formulated contract relations with central universities of Ukraine.
- Created, updated, and published offline & online training courses and books.
- Administered central training portals: Amadeus Learning Center, Amadeus Service Hub.
Customer Support & Product Analysis
- Coordinated local clients in reservation systems: Amadeus Selling Platform, Selling Platform Connect, etc.
- Analyzed, structured, and prioritized client requirements to prepare actionable tasks for developers.
- Provided functional help desk support for local/global services (Ticketing, Ancillary services, Rail, etc.).
- Worked with CRMs, ERPs, and bug trackers: 1C, Amadeus OneView, Mantis, Win@proach.
Aviation Flight & Resource Specialist
Aerosvit & Ukrainian Mediterranean Airlines
Aerosvit Airlines - Control Engineer (2006 – 2007)
- Worked with Gabriel, the global system of airline distribution.
- Scheduled and mapped flights, handled complex bookings.
- Managed critical customer/destination flights layout.
UM Air - Flight Support & Resource Control Specialist (2005 – 2006)
- Utilized the Gabriel global aviation database.
- Established flight plans, passenger scheduling, and resource allocation.
Education & Credentials
Specialist Degree
French and English Translator
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Agile and Scrum Fundamentals
SCRUM Ukraine, 2018
Software Processes & Agile Practices
University of Alberta on Coursera, 2017
Client Needs & Software Requirements
University of Alberta on Coursera, 2017
IATA/UFTAA Foundation & EBT
IATA Training Institute, 2011
Foundations of Information Security
Prometheus, 2015
Theory of Constraints & Thinking
Prometheus, 2015
Finance Management
Prometheus, 2014
Amadeus Certification Suite
Amadeus Ukraine, 2005 - 2017
Selling Platform Connect (2015), Productivity Suite (2017), Ticket Changer, Basic & Ticketing (2005)
Let's build something amazing together
Interested in collaborating, hiring Oksana, or discussing aviation, travel-tech, or Agile product processes? Connect on LinkedIn!